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SERVICE AVAILABILITY / SLA DISCLAIMER – worldnewsstudio.com (World News Studio or WNS)

DOCUMENT CONTROL
Version: v1.0
Effective Date: 11 February 2026
Last Updated: 11 February 2026
Review Cycle: February 2027 or upon material regulatory change
Accessibility Target: WCAG 2.1 AA (with progression toward WCAG 2.2)
Applies To: worldnewsstudio.com and associated digital services

This Policy is necessarily detailed due to the global scope, legal complexity, and public-interest responsibilities of the Platform. It is written in formal governance language to ensure clarity, consistency, and reliability across jurisdictions.

ACCESSIBILITY, LEGAL STATUS, AND POLICY INTEGRATION

This Service Availability / SLA Disclaimer is published in alignment with:

  • WCAG 2.1 and WCAG 2.2 accessibility standards
  • EU Web Accessibility Directive (Directive (EU) 2016/2102)
  • UK Equality Act 2010 accessibility obligations
  • Americans with Disabilities Act (ADA) Title III interpretations
  • India Rights of Persons with Disabilities Act, 2016
  • Canada Accessible Canada Act
  • Australia Disability Discrimination Act
  • Comparable accessibility statutes across Africa, Latin America, the Middle East, and Asia-Pacific

WNS undertakes ongoing, good-faith efforts to ensure:

  • Status information is accessible to screen readers
  • Outage notices are presented in plain language
  • Alternative access paths (RSS, Sitemap, email alerts) are available where feasible

Accessibility issues may be reported under the Accessibility Statement and Grievance Redressal Policy.

Cross-Policy Legal Integration

This SLA Disclaimer operates together with:

In case of inconsistency, hierarchy defined in the Terms of Service applies.

1. PURPOSE AND LEGAL NATURE OF THIS SLA DISCLAIMER

1.1 Informational and Contractual Role

This document:

  • Explains how service availability is managed
  • Clarifies infrastructure dependencies
  • Defines limits of operational guarantees

It does not create:

  • Absolute uptime guarantees
  • Mission-critical service warranties
  • Public utility obligations

Unless explicitly stated in a separate written enterprise agreement.

Users should not rely on the availability of the Services for time-critical, safety-critical, medical, financial, or emergency decision-making.

No marketing materials, public statements, historical uptime statistics, informal communications, or performance metrics shall create a binding service level commitment unless expressly incorporated into a signed written agreement.

1.2 Applicability Across Services

This SLA Disclaimer applies to:

  • Websites and subdomains
  • Mobile applications
  • APIs and syndication feeds
  • Subscription portals
  • Digital product delivery systems
  • Customer support interfaces
  • Secure tips systems
  • Advertising dashboards

Whether free or paid.

1.3 No Critical Infrastructure Representation

The Services are not designed, certified, or represented as critical infrastructure, emergency communications systems, life-support systems, air traffic control systems, medical devices, or nuclear facility controls.

2. GLOBAL DIGITAL INFRASTRUCTURE DEPENDENCIES

2.1 Internet Backbone Dependencies

Service delivery depends on:

  • Global internet exchange points
  • Submarine cable systems
  • Regional ISPs
  • National telecom providers

Which are outside WNS control.

Disruptions may arise from:

  • Cable cuts
  • Power grid failures
  • Government shutdown orders
  • Cyber attacks on backbone infrastructure

2.2 Cloud and Data Center Dependencies

WNS may rely on:

  • Cloud hosting providers
  • Content delivery networks (CDNs)
  • Distributed storage systems

Such providers operate data centers in multiple jurisdictions including:

India, Singapore, Germany, Netherlands, Ireland, UK, USA, Canada, Australia, Japan, South Korea, UAE, Brazil, and others.

Each is subject to:

  • Local power grids
  • National cyber regulations
  • Disaster risks

2.3 Third-Party Software Dependencies

Platform operations may depend on:

  • Database engines
  • Security libraries
  • Open-source frameworks
  • Payment processors
  • Anti-spam and security services

Failures in any dependency may:

  • Disrupt service
  • Degrade performance

3. NO GUARANTEE OF CONTINUOUS OR ERROR-FREE SERVICE

3.1 Absence of Absolute Availability Commitment

WNS does not guarantee that services will be:

  • Uninterrupted
  • Error-free
  • Immune to cyber incidents

Even with best-practice engineering.

3.2 Types of Possible Disruptions

Disruptions may include:

  • Temporary outages
  • Slow performance
  • Partial feature unavailability
  • Delayed notifications
  • Failed uploads or downloads

3.3 No Liability for Business Losses

To the maximum extent permitted by law, WNS is not liable for:

  • Lost revenue
  • Missed business opportunities
  • Reputational damage
  • Data transmission failures
  • Anticipated savings
  • Loss of goodwill
  • Loss of opportunity
  • Other indirect, incidental, special, or consequential economic damages

including but not limited to anticipated savings, loss of goodwill, loss of opportunity, or consequential economic damages.

4. MAINTENANCE WINDOWS AND SYSTEM UPGRADES

4.1 Planned Maintenance

WNS may schedule:

  • Software updates
  • Security patches
  • Infrastructure upgrades

Which may require:

  • Temporary downtime
  • Feature suspension

Where reasonably practicable, advance notice may be provided through publicly accessible channels.

4.2 Emergency Maintenance

Urgent maintenance may be required due to:

  • Security vulnerabilities
  • Active cyber attacks
  • Hardware failures

In such cases:

  • Prior notice may not be feasible

4.3 No Obligation to Maintain Legacy Features

WNS may discontinue:

  • Outdated APIs
  • Unsupported mobile versions
  • Deprecated formats

For security and compliance reasons.

Past performance, informal communications, or operational practices shall not be deemed to create a service level commitment.

5. GEOGRAPHIC AND JURISDICTIONAL SERVICE LIMITATIONS

5.1 Regulatory Blocking and Filtering

Service access may be limited by:

  • Court orders
  • Government blocking directives
  • Sanctions regulations

Such measures may be implemented pursuant to sovereign legal authority and do not reflect editorial, political, or commercial intent.

5.2 Export Control and Sanctions Compliance

WNS must comply with:

  • UN sanctions regimes
  • EU restrictive measures
  • US OFAC regulations
  • UK sanctions regulations
  • National export-control laws

Which may require:

  • Service denial to certain territories or persons

Availability of security or encryption features does not constitute a representation that such features are lawful or permitted in all jurisdictions.

5.3 No Guarantee of Cross-Border Availability

Users traveling internationally may experience:

  • Service degradation
  • Access restrictions
  • Slower performance

Due to:

  • Local network policies
  • Regional data routing

Service limitations arising from legal or regulatory requirements do not constitute unlawful discrimination, political positioning, or selective enforcement.

6. CYBERSECURITY INCIDENTS AND OPERATIONAL RESILIENCE

6.1 Types of Cyber Risks

Risks include:

  • Distributed denial-of-service (DDoS) attacks
  • Ransomware incidents
  • Software vulnerabilities
  • Supply-chain attacks

6.2 Security Measures

WNS undertakes ongoing, good-faith efforts, within reasonable technical, legal, and operational limits, to:

  • Apply security patches in accordance with reasonable industry practices applicable to digital media platforms of comparable size and operational scope
  • Use firewalls and monitoring
  • Conduct vulnerability assessments

But cannot guarantee:

  • Absolute protection against advanced attacks

Security measures are implemented in accordance with reasonable industry practices applicable to digital media platforms of comparable size and operational scope.

6.3 Incident Response Limitations

During incidents:

  • Some services may be disabled intentionally
  • Data access may be restricted
  • Performance may degrade

To protect platform integrity.

7. DISASTER RECOVERY AND BUSINESS CONTINUITY

7.1 Types of Disaster Events

Disasters may include:

  • Earthquakes
  • Floods
  • Wildfires
  • Cyclones
  • Pandemics
  • Armed conflict
  • Large-scale power outages

7.2 Continuity Planning

WNS undertakes ongoing, good-faith efforts, within reasonable technical, legal, and operational limits, to:

  • Maintain backups
  • Use redundant systems
  • Implement recovery procedures

But cannot guarantee:

  • Instant restoration
  • No data loss

7.3 Force Majeure

Force majeure events excuse:

  • Delays
  • Failures to perform

Without liability, to the extent permitted by law, as further described in the Risk Disclosure & Limitation of Liability Policy.

8. DIFFERENT SERVICE LEVELS FOR DIFFERENT USER CATEGORIES

8.1 Public Access Services

Free services are provided:

  • On a commercially reasonable efforts basis, without any service level commitment, uptime percentage guarantee, or financial credit obligation.

8.2 Subscription Services

Paid services may receive:

  • Higher operational priority
  • Faster incident response

But still without:

  • Guaranteed uptime percentages
  • Financial service credits

Unless expressly stated in writing.

No refund, credit, penalty, or financial compensation shall be implied by downtime unless expressly provided in a separate written agreement.

8.3 Enterprise or Institutional Agreements

Custom SLAs may be negotiated separately with:

  • Media partners
  • Research institutions
  • Government agencies

Such agreements override this public disclaimer only for:

  • Identified contracting parties

9. SUPPORT SERVICES AND RESPONSE PRACTICES (NON-BINDING)

9.1 Scope of Support Services

Support may be provided for:

  • Account access issues
  • Billing inquiries
  • Content reporting
  • Technical problems

Through:

  • Online forms
  • Email channels
  • In-app reporting tools

9.2 No Guaranteed Response Times

Unless expressly stated in a written enterprise agreement, WNS does not guarantee:

  • Response deadlines
  • Resolution timelines
  • Priority queuing

Support efforts are:

  • Best-effort
  • Subject to staffing and incident volume

9.3 Surge Events and Capacity Limits

During extraordinary events such as:

  • Elections
  • Natural disasters
  • Cyber incidents
  • Global news crises

Support response times may:

  • Increase significantly

10. INCIDENT COMMUNICATION AND USER NOTIFICATION

10.1 Types of Incidents Requiring Communication

WNS may communicate about:

  • Major outages
  • Security incidents
  • Payment processing failures
  • Data breach notifications where legally required

10.2 Channels of Communication

Notices may be provided via:

  • Website banners
  • Status pages
  • Email notifications
  • Mobile app alerts

Depending on:

  • Severity
  • Technical feasibility
  • Legal obligations

10.3 Limits on Notification Guarantees

WNS cannot guarantee:

  • Immediate notification
  • Individual notification in all cases

Particularly where:

  • Contact information is unavailable
  • Law enforcement imposes notification delays
  • Technical systems are impaired

Notification timelines may be affected by legal, investigative, or national-security constraints.

Nothing in this section creates a contractual duty to provide individualized outage notifications beyond what is required under applicable law.

11. DATA BACKUP, RESTORATION, AND USER DATA RISKS

11.1 Internal Backup Practices

WNS undertakes ongoing, good-faith efforts, within reasonable technical, legal, and operational limits, to:

  • Maintain periodic backups
  • Use redundant storage locations

For:

  • Operational continuity
  • Disaster recovery

11.2 No Guarantee of Data Preservation

WNS does not guarantee:

  • Complete, timely, or error-free restoration of lost data
  • Preservation of user preferences
  • Recovery of deleted content

Users remain responsible for:

  • Maintaining personal copies of critical data

11.3 Jurisdictional Data Localization Constraints

Some countries impose:

  • Data localization requirements
  • Cross-border transfer restrictions

Including:

China, Russia, India, Vietnam, Indonesia, Saudi Arabia, Nigeria, and others.

Compliance may affect:

  • Backup strategies
  • Recovery timelines

12. THIRD-PARTY SERVICE PROVIDER FAILURES

12.1 Categories of Third-Party Dependencies

Including:

  • Cloud hosting
  • CDN providers
  • DNS services
  • Payment gateways
  • Identity verification vendors
  • Anti-spam and security vendors

12.2 No Control Over Third-Party Outages

WNS cannot control:

  • Vendor system failures
  • Vendor cyber incidents
  • Labor strikes
  • Regulatory shutdowns affecting providers

12.3 Liability Allocation

To the maximum extent permitted by law, WNS is not liable for:

  • Losses caused by third-party service failures

Users may need to seek remedies from:

  • Relevant service providers

Where contractually available.

13. PAYMENT PROCESSING AND TRANSACTION INTERRUPTIONS

13.1 Payment Infrastructure Dependencies

Payments depend on:

  • Banks
  • Card networks
  • Digital wallets
  • Payment processors

Each subject to:

  • Regulatory oversight
  • Anti-fraud controls
  • Network outages

13.2 Transaction Failures and Delays

Users may experience:

  • Failed charges
  • Delayed confirmations
  • Duplicate authorizations

Due to:

  • Network issues
  • Fraud detection systems

13.3 No Liability for Banking System Failures

WNS is not liable for:

  • Bank-side transaction failures
  • Currency conversion errors
  • Regulatory payment blocks

Refund rights remain governed by:

  • Refund, Return & Cancellation Policy
  • Mandatory consumer protection laws

14. API AND SYNDICATION SERVICE INTERRUPTIONS

14.1 Technical Constraints of APIs

API services may be affected by:

  • Version changes
  • Rate limiting
  • Authentication failures

14.2 No Guaranteed Data Delivery

WNS does not guarantee:

  • Real-time delivery
  • Complete dataset access
  • Zero data packet loss

For syndication feeds or APIs.

14.3 Contractual SLA Only by Separate Agreement

Any guaranteed service levels apply only where explicitly stated in signed enterprise contracts. Past performance, informal communications, or operational practices shall not be deemed to create a service level commitment.

15. REGULATORY NOTIFICATION AND REPORTING OBLIGATIONS

15.1 Data Breach Notification Laws

Notification duties may arise under:

  • India DPDP Act
  • EU GDPR
  • UK Data Protection Act
  • US state breach notification laws
  • Brazil LGPD
  • China PIPL
  • Africa and Middle East privacy statutes

15.2 Cybersecurity Incident Reporting

Some jurisdictions require reporting to:

  • Cybersecurity agencies
  • Sector regulators

Including:

India CERT-In, EU NIS authorities, US CISA, and equivalents worldwide.

15.3 Regulatory Orders Affecting Service Availability

Regulators may order:

  • Temporary shutdowns
  • Content blocking
  • Data preservation

Which may affect:

  • Service continuity

Without liability to WNS.

Compliance with lawful regulatory or court orders shall not constitute breach of contract or service failure.

16. PUBLIC INTEREST PRIORITIZATION DURING CRISES

16.1 Emergency Broadcasting Functions

During emergencies, WNS may prioritize:

  • Public safety communications
  • Official advisories

Over:

  • Commercial services

16.2 Resource Reallocation

Engineering resources may be diverted to:

  • Security stabilization
  • Emergency information dissemination

Which may delay:

  • Non-critical services

17. LIMITATION OF DUTY-OF-CARE AND GOOD-FAITH STANDARD

17.1 No Fiduciary or Utility Obligations

WNS is not:

  • A public utility
  • An emergency services provider
  • A guaranteed communications carrier

17.2 Good-Faith Operational Commitments

WNS commits to:

  • Continuous improvement of reliability
  • Reasonable security measures
  • Lawful incident handling

Within:

  • Technical
  • Financial
  • Regulatory constraints

18. MANDATORY CONSUMER LAW SAVINGS CLAUSE — GLOBAL APPLICATION

18.1 Preservation of Non-Waivable Rights

Nothing in this SLA Disclaimer limits or excludes rights that cannot be waived under mandatory consumer or contract law, including but not limited to:

🇮🇳 India

  • Consumer Protection Act, 2019
  • IT Act, 2000 and IT Rules, 2021
  • DPDP Act, 2023

🇪🇺 European Union

  • Consumer Rights Directive
  • Digital Content Directive
  • Digital Services Act
  • Unfair Commercial Practices Directive

🇬🇧 United Kingdom

  • Consumer Rights Act, 2015
  • Competition and Markets Authority guidance

🇺🇸 United States

  • State unfair trade practice laws
  • Federal Trade Commission Act

🇨🇦 Canada

  • Provincial consumer protection statutes
  • Competition Act

🇦🇺 Australia

  • Australian Consumer Law

🇨🇳 China

  • Consumer Rights Protection Law
  • E-Commerce Law

🇷🇺 Russia

  • Consumer protection statutes

🌍 Africa

Including:

  • South Africa Consumer Protection Act
  • Kenya Consumer Protection Act
  • Nigeria Federal Competition and Consumer Protection Act

🌎 Latin America

Including:

  • Brazil Consumer Defense Code
  • Mexico Federal Consumer Protection Law
  • Argentina Consumer Protection Law

🌐 Middle East

Including:

  • UAE Consumer Protection Law
  • Saudi Consumer Protection Regulations
  • Qatar Consumer Law
  • Egypt Consumer Protection Law

🌏 Asia-Pacific

Including:

  • Japan Consumer Contract Act
  • Korea Fair Trade and consumer laws
  • Singapore Consumer Protection (Fair Trading) Act
  • Indonesia Consumer Protection Law
  • Pakistan consumer statutes
  • Bangladesh consumer law
  • Sri Lanka consumer protection laws
  • Central Asian civil codes

Where this Disclaimer conflicts with mandatory law, the mandatory law prevails.

19. LIMITATION OF LIABILITY — ENTERPRISE-GRADE STRUCTURE

19.1 Maximum Liability Where Permitted

To the maximum extent permitted by law, total cumulative liability of WNS arising from service availability issues shall not exceed:

  • Amount paid by the user in the preceding 12 months, or
  • INR equivalent of the relevant subscription or service fee

Whichever is lower.

These limitations reflect an agreed allocation of technological and operational risk and shall remain enforceable even if any limited remedy fails of its essential purpose, to the extent permitted by law.

19.2 Excluded Categories of Damages

To the maximum extent permitted by law, WNS shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Loss of data not caused by gross negligence
  • Business interruption losses
  • Reputational harm

Nothing in this section excludes liability for death or personal injury caused by negligence, or for willful misconduct or gross negligence where exclusion is prohibited by law.

19.3 Jurisdictions With Liability Restrictions

Some jurisdictions do not permit exclusion of certain damages. In such cases:

  • Liability is limited only to the extent legally permissible

20. CLASS ACTIONS, COLLECTIVE CLAIMS, AND MULTI-PARTY DISRUPTIONS

20.1 Mass Service Events

Large-scale outages may affect:

  • Multiple countries
  • Entire regions
  • Millions of users simultaneously

20.2 No Special Liability for Systemic Events

WNS shall not be deemed to assume:

  • Collective liability beyond individual contractual limits

Except where mandatory law requires otherwise.

20.3 Regulatory Remedies Remain Available

Users retain rights to:

  • Regulatory complaints
  • Consumer authority filings
  • Judicial remedies

Under applicable law.

21. INDEMNITY AND USER OBLIGATIONS

21.1 User-Induced Disruptions

Users shall not:

  • Launch cyber attacks
  • Abuse API endpoints
  • Overload systems intentionally

21.2 Indemnification Clause

To the extent permitted by law, users agree to indemnify WNS against losses arising from:

  • Abuse of services
  • Security breaches caused by user conduct
  • Unauthorized system interference

21.3 Balanced Duty-of-Care Language

WNS commits to ongoing, good-faith efforts to:

  • Improve reliability
  • Strengthen security
  • Communicate major outages

But does not assume:

  • Utility-grade service obligations
  • Insurance-like responsibility for business continuity

22. SEVERABILITY, NON-WAIVER, AND SURVIVAL

22.1 Severability

If any provision is unenforceable:

  • Remaining provisions remain valid

22.2 Non-Waiver

Failure to enforce any right does not constitute waiver.

22.3 Survival

Liability limitations, indemnities, and jurisdiction clauses survive:

  • Account termination
  • Service discontinuation
  • Corporate restructuring

23. CORPORATE RESTRUCTURING AND ASSIGNMENT

WNS may assign or transfer service operations in case of:

  • Merger
  • Acquisition
  • Asset transfer

Without requiring individual user consent, subject to:

  • Data protection laws
  • Contractual obligations

24. FORMAL LEGAL INTEGRATION

This SLA Disclaimer is legally integrated with:

  • Terms of Service
  • Terms & Conditions
  • Digital Services Terms
  • Digital Products Terms
  • Subscription Policy
  • Billing & Payments Policy
  • Platform Safety & Risk Mitigation Policy
  • Privacy Policy
  • Data Protection & User Rights Statement (Global / GDPR)
  • Risk Disclosure & Limitation of Liability Policy
  • Jurisdiction Policy
  • Governing Law & Dispute Resolution

In case of inconsistency:

  1. Mandatory statutory law and binding court orders
  2. Governing Law & Dispute Resolution provisions
  3. Terms of Service
  4. Privacy and Data Protection instruments
  5. This Service Availability / SLA Disclaimer
  6. Other operational policies

25. GOVERNING LAW AND EXCLUSIVE JURISDICTION

Notwithstanding global access and cross-border infrastructure:

  • This SLA Disclaimer is governed by the laws of India
  • Courts at Srinagar, Jammu & Kashmir, India shall have exclusive jurisdiction

Subject always to:

  • Mandatory consumer and public-law protections applicable in the user’s country.

26. FINAL DECLARATION ON SERVICE RELIABILITY ETHICS

WNS recognizes that:

  • Reliable access to news is essential for democratic participation
  • Platform outages can affect public understanding during crises
  • Technology failures have social consequences

Accordingly, WNS commits to:

  • Continuous infrastructure improvement
  • Lawful and transparent incident handling
  • Ethical prioritization of public-interest content during emergencies

While acknowledging that:

  • Absolute reliability is technically impossible
  • Global networks are vulnerable to disruption
  • Legal and regulatory constraints differ by country

This Disclaimer shall be interpreted consistently with the platform’s intermediary status under applicable law.

Commitments to improvement reflect policy intent and operational direction and do not constitute measurable performance guarantees.

Contact & Official Communication

Primary Contact Officer
Akhtar Badana
info@worldnewsstudio.com

Phone: +91-9419061646

Correspondence & PR Office
1st Floor, Bhat Complex
Near Astan, Airport Road
Humhama, Srinagar – 190021
Jammu & Kashmir, India

Editorial & Media: editor@worldnewsstudio.com

Grievances: grievances@worldnewsstudio.com

Legal, privacy & Compliance: legal@worldnewsstudio.com

Advertising: advertise@worldnewsstudio.com

Editorial correspondence does not substitute for formal legal or grievance submissions. Grievance submissions are subject to preliminary review for completeness prior to formal registration.